Ninh Binh Express Bus – Booking, Payment & Cancellation Policy

Planning your transfer from Ninh Binh to Pu Luong with Ninh Binh Express Bus is simple and secure. Below is our comprehensive policy regarding reservations, payment options, cancellations, and customer responsibilities. Please read carefully before booking your journey.

1. How to Book Your Shuttle Transfer

To reserve your seat on our daily bus transfer to Pu Luong, all bookings must be submitted in writing via email to:
📧 [email protected]

Your reservation is valid only once we confirm the availability and send you a booking confirmation email. This confirmation will include a secure payment link for online transactions. We recommend completing your booking well in advance to secure your preferred travel date.

For bookings under 100 USD, full payment is required at the time of reservation. In certain cases, even for higher-value bookings, full advance payment may be requested if deemed necessary.

2. Final Payment & Booking Confirmation

The remaining balance (if applicable) must be paid in full at least 7 working days before your scheduled departure. If the balance is not received by this deadline, we reserve the right to cancel your booking and apply cancellation penalties accordingly.

For last-minute reservations made within 10 days of departure, full payment is required at the time of booking. All bookings are subject to seat availability at the time of confirmation.

Once your payment is completed, we will email you a voucher confirming your travel details. Please reply to our confirmation email no later than 10 working days before your trip. Failure to confirm may result in automatic cancellation.

3. Payment Methods

We offer multiple secure payment options for your convenience:

In Cash

You can pay in cash at our official office:
📍 20 Lang Ha Street, Dong Da District, Hanoi, Vietnam
Please ensure payment is made at least 3 days prior to departure.

Credit Card

We accept: VISA / MasterCard / VTCpay link

A 3% bank service fee will be applied to all credit card transactions. Your payment will appear as “Puluong Express Bus” on your bank statement. Approval usually takes 24 hours to a few working days.

Bank Transfer

You may transfer funds directly to our account at:
🏦 VCB – Vietnam Commercial Bank: Details will be provided upon request.

Online Payment (Recommended)

For convenience and speed, we suggest using: VTCPay / PayPal

Both are secure and fast methods preferred by international travelers.

4. Cancellation Policy – By the Guest

We understand that plans can change. Our refund policy is designed to be fair and transparent:

• 7 days or more before departure: 90% refund for cash payments / 80% refund for online payments (bank, card, PayPal – includes service fees)

• From 7 days to 24 hours before departure: 50% refund of total booking value

• Less than 24 hours before departure: No refund available

⚠️ Special Holiday Notice:
For bookings that fall during national holidays, Tet (Lunar New Year), or any state-designated public holiday (including 3 days before and after), refund requests are subject to case-by-case approval by Ninh Binh Express Bus. Submitting a booking during this period indicates your acceptance of this special policy.

5. Amendments – If You Need to Change Your Booking

If you need to modify your booking details, please send us an email or call us at least 10 working days before your travel date.

We will confirm if your requested changes are possible and inform you of any applicable fees. If no additional cost arises, we will waive amendment fees. Changes requested less than 10 days in advance may not be guaranteed, especially during peak seasons.

6. Cancellations or Changes – By Ninh Binh Express Bus

In rare circumstances, we may cancel or adjust your booking due to unforeseen situations such as operational issues or extreme weather. If this happens, you will have the following options:

• Accept a full refund

• Choose an alternative transfer of equal or similar value and standard

• If the replacement option is of lower value, the difference will be refunded

We aim to minimize disruptions and will always try to notify you as early as possible about any significant changes.

7. Travel Liability Disclaimer

Ninh Binh Express Bus operates solely as a booking and service intermediary, arranging transportation and related services. We are not liable for any direct or indirect loss, damage, delay, accident, injury, or death caused by:

• Third-party service providers (hotels, transportation partners)

• Acts of war, civil unrest, government intervention

• Natural disasters, pandemics, weather, technical failures

• Traveler’s failure to provide required documents (e.g., valid ID, visa)

• Health issues or failure to meet travel health requirements

We also reserve the right to decline any reservation if it’s deemed to violate travel safety or operational standards.

8. Legal Disputes & Arbitration

In the unlikely event of a dispute regarding our services, both parties will first attempt to resolve the issue through mutual dialogue. If no resolution is reached, the matter will be submitted to the Vietnam International Arbitration Center (VIAC) under the Vietnam Chamber of Commerce and Industry for final settlement.

9. Need Help?

For any questions regarding our booking policies, feel free to contact our customer service team via email. We’re here to assist you at every step of your journey to Pu Luong.

Ninh Binh Express Bus is committed to ensuring that your experience is seamless, reliable, and professional. By booking with us, you confirm that you understand and agree to the above terms and conditions. We appreciate your trust in our service!